An Open Plea to the Xbox people at Microsoft

Dear Microsoft Customer Service,

For the LOVE OF GOD please do whatever you are supposed to do, and said you'd do to fix my hubby's Xbox. You see, it's having this "red ring of death" problem and has gone to Xbox heaven. I don't really care about it's death, I was not attached to it. But what I do care about is listening to hubby's constant complaining that Gears of War 2
will be out soon and he will be the only hubby on the block who won't be able to play it.

He's called you four times. First we were told a magic box was coming. We were to put the broken Xbox inside and send it to you....in two weeks a fixed Xbox would magically appear at our doorstep - ready for all the Gears of War-ing that any sane person could handle.

But when the box didn't come, he called again. He was told there would be some kind of email coming with some kind of code that would also allow us to send the dead machine to you. The email didn't come either.

Then another email was supposed to come. It didn't.

Yet another email was promised, and to a different email address because obviously we were the ones to blame for not receiving the first (there is nothing wrong with our email, and yes, we checked our spam trap).

I know we are in Canada and and all but last I checked we speak the same language and items cross the border without issue. There is really no excuse for this terrible service. If you don't come through here, I'll be sending you the bill for our divorce because I cannot take one more minute of the "I should have my Xbox back by now, Gears of War is almost out, it's my most favoritest game Evar! and if I don't get my system fixed you know I'll have to buy another one."

Yeah, there isn't going to be another one...it's not in the budget. Seriously people, you gotta do something here. I'm a mom to a 17 month old - not a 30 year old...and by the way, moms to other 30 year olds...if you need something for your hubby for Christmas, Gears of War 2
is totally what the cool kids are getting from Santa this year. That is, if they can wait until the Holidays.

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